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General Technical Issues
What browser should I use to view fisher-pricestore.in and place an order?
The Fisher-Price® Store India Web site is best viewed with Internet Explorer 6.0 and above, and Mozilla Firefox 2.0 and above, Safari 4and above, and Google Chrome 2 and above. You can download the most current versions by clicking on their names.
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Why do I sometimes get a message that the server is busy, unavailable, or unable to locate the page when I try to log into fisher-pricestore.in?
The Fisher-Price® Store India Web site receives quite a bit of traffic, especially during the holiday season! We attempt to balance our traffic load but sometimes the demand exceeds our capabilities. Please be assured we're doing our best to meet your needs. We thank you for your patience.
If you receive a message about the server being unable to locate the DNS entry, please make sure you have typed in the correct Web site address, and try again. If you continue to have difficulties, quit the browser, re-launch it, and try the Web site address again.
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How can I get additional feedback on my technical problem?
If the information provided here does not answer your particular question, please e-mail us. To help us determine the source of your problem, please provide the following information in your e-mail:
- The type of computer you are using (PC or Macintosh)
- The operating system (Windows 3.1, 95, 98, 2000, 2000/Me, XP, NT, Mac, Unix)
- The Web browser you are using (Internet Explorer, Netscape, AOL, etc.) including the browser version number (ex. 4.0,5.0, etc.)
- The date of your visit to the Web site
- The specific error message you saw, if any
- A detailed description of what happened
- Your e-mail address or phone number, indicating a preference for how you would like to be contacted
Our friendly customer service representatives should be in touch with you within 48 hours. However, response times may vary depending on the volume of e-mail. If you need immediate responses, please call the customer service number: 1-860-425-0426
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Online Registration Issues
Can I register at the online store?
To make your shopping experiences quick and easy, you can register your billing and shipping information beginning on the Fisher-Price® Store India My Account page. The information is gathered in a secure environment.
When you register, please choose a separate Email Address and password. If you register your e-mail address for order confirmation, please be careful to type it correctly. If you are a gmail user, your e-mail address must include "@gmail.com", not just your user name. There should be no spaces in the address.
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Why do I need a password when I register at the online store?
Your password is an extra level of security for the private information you give us.
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Do I have to register at the online store?
No, you don't have to register. The advantage is that it makes the checkout process much faster for future purchases. If you choose not to register, you will be prompted to enter your billing and shipping information each time you shop. That information will not be stored permanently in the online store. It is recommended that you print your registration page to use for future reference.
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Why won't the registration accept my credit card number?
We do not save the Credit Cards information. We have a secure payment gateway available which will ask for credit cards information based on Reserve Bank of India guidelines
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How do I change my registration information at the online store?
You can change your registration by clicking on "My Account" from the online store home page. Log in and change any information you wish – your credit card, billing address, log-in name, password, stored shipping addresses, etc. At this time, registration information cannot be deleted, only replaced.
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After I've registered at the online store, how do I log in to see my account on my next visit?
You can log in during the checkout process or you can also find links to My Account on the online store home page.
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How do I log out of my account?
You can log out at the end of the checkout process or you can also find links to Sign Out on the online store home page.
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I forgot my password! What should I do?
On the Sign In page, select the Forgot Password? link and enter your email address. Please do not call our Customer Service representatives to obtain your password. It can only be obtained through the Web site using the Forgot Password? link. If you would prefer to re-register, see "How do I change my registration information."
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Online Shopping Issues
How do I shop at the online store?
Shopping for the Fisher-Price® products you love has never been easier – or more convenient! Just visit the online store home page. There you can choose the brands you'd like to browse, or search the site using a product code or general description to locate a particular item. Each product is featured on a page within the online store. When you see an item you want to purchase, click "Add to Cart." If you know the product codes for the items you are interested in, you may enter the product codes directly by using our Shop Current e-Catalog form. To create a Wish List, click "Add to Wish List." You may also transfer items from your Wish List to your shopping cart.
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How do I search for a product at the online store?
Throughout the online store you can use our handy Search function to locate an item by keyword, part of the product name, or by product code number. Click "Search" when you're finished to see the search results. If you do not receive the results you expected from entering a product code number, try searching by a one-word description. Examples: "hat" or "bed".
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How do I get to a product description based on my Search results?
The Search should locate all or most of the products in the online store that match the description you enter. If you do not see the results you desire, try another search. When you locate the item you're interested in, click on it and your browser will display the page describing that product.
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What is the Wish List and how does it work?
We've created an online wish list for parents (and gift-givers) that can be sent via e-mail. It's a great way to help you keep track of online store items your child would enjoy. As you browse through the online store, you can add whatever you like to your Wish List. Instead of clicking "Add to Cart" to purchase the item, just click "Add to Wish List." To view the items on your list, click "Wish List." You can either print your Wish List or e-mail it to someone whose e-mail address you know. We think this is an especially good way for fans under age 18 to enjoy the shopping experience at the online store. If you are actually shopping, please make sure to place items in the shopping cart rather than on a Wish List. however, items stored in a Wish List are not guaranteed to be available.
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Placing an Order
How do I place an order online?
When your shopping cart is filled with all the items you want to purchase, click "Checkout." From there, you will be guided through a checkout process that is safe, secure, and easy! If you register your e-mail address for order confirmation, please be careful to type it correctly. There should be no spaces in the e-mail address. If you are an gmail user, your e-mail address must include "@gmail.com", not just your user name.
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The Web site is busy. Can I e-mail my order?
We're sorry. We cannot accept orders via e-mail. Sending personal information, especially your credit card, through e-mail is not safe or secure and should not be used. If you need to place an order and can't access the online store, please call the number: 1-860-245-0426
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Is the online store shopping area secure?
For your security, we use the industry-standard Secure Sockets Layer (SSL) technology to prevent any private information you enter from being intercepted. We use a highly secure payment gateway to accept your credit/debit card number, cash cards based on guidelines from Reserve Bank of India. Please see the online store Privacy Policy and Terms and Conditions for more information.
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I'm nervous about actually placing my order online. Are there alternate options for ordering Fisher-Price® products?
Certainly! To place your order by phone, put items in your shopping cart as you browse the online store, view the contents of your shopping cart, and with this screen in front of you, call our number, 1-860-425-0426. Please note that personal checks sent to us for payment may be cleared electronically. Most financial institutions post these electronic transactions on your statement and no longer return the check to you. Checks returned for insufficient or uncollected funds may be collected electronically. Please do not send cash or purchase orders.
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How do I change an order?
Once an order is submitted through the online store, it cannot be changed.
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How do I cancel an order?
Once an order is submitted through the online store, we are unable to cancel it.
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Can I send gifts to more than one shipping address?
We do not have the "Ship all of my items to more than one address" option for now. You will have to place separate orders
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Can I have my items gift wrapped?
Gift-wrapping is not available.
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How long does it take to process an online order?
Our goal is to ship your order as quickly as possible subject to availability, receipt of payment and credit authorization. If you have not received an e-mail confirmation from the online store within two hours of placing your order, please e-mail us. In order for us to provide the best customer service, please include your full name and zip code in your e-mail.
You can view the status of your credit card order and track the packages that have shipped using the order status feature at the top of any page in the e-store. For questions about an order already placed, e-mail us at customerservice@fisher-pricestore.in, call 1-860-425-0426
We welcome your comments and questions. All comments become the full and sole property of Fisher-Price.
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Will my items look exactly as pictured?
In an effort to provide the best products possible, we periodically make product modifications. Actual products may not be identical to items pictured.
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What forms of payment do you accept at the online store?
When you shop at the online store we accept all major Credit/Debit Cards, Netbanking/Direct Debit payments from select banks in India, ITZ Cash Cards and Fisher Price Store India Gift cards. You must be at least 18 years old to order. We have tied up with E-Billing Solutions (P) Ltd for a secure payment gateway adhering to guidelines from Reserve Bank of India. As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and Mastercard you will required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card.
We also accept Cheque and Electronic Wire Transfer deposited in our bank account using Electronic Fund Transfer (EFT) facility available in Online Internet Banking account of your bank. You will require following details for availing the EFT service:
Recipient Name: Shorepoint Systems Private Limited
Recipient's Bank: HSBC Bank
Recipient's Bank Branch Address:
Recipient's Bank (RTGS/NEFT) Code: HSBC0600002
Recipient's Account Number: 042-580118-001
Recipient's Bank SWIFT Code:HSBCINBBMDR
After depositing the order money, please reply to the order confirmation email (or write a fresh email to customer.service@fisher-pricestore.in). Please mention the cheque number or EFT transaction reference, deposit date and exact amount in the email to enable us track your payment and process the order. Your order will be processed immediately upon receipt of your payment in our account. Your payment may take 24 to 72 hours to hit our account depending upon the speed of fund transfer between your and our bank.
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What kind of sales tax do I have to pay when I shop at the online store?
You will pay the appropriate state sales tax and any applicable local taxes.
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What are your shipping option and prices?
Shipping and processing fees are based on your order total and include the cost of processing your order, handling and packaging your products, and delivering them to you and/or designated recipients. We have partnered with India's top Shipping companies to provide fast and efficient service. Most delivery partners provide an online tracking service to track location of your order. Once an order is booked with a delivery partner, we update the order status to "Complete" and provide tracking number to track your order
The Shipping prices are based on the product you order and the location you want it to be delivered. Fisher Price Store India delivers only within India. Delivery dates are estimates only.
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Is the package identified as coming from Fisher-Price® Store India?
For safety and legal reasons, our company name appears on our shipping boxes. Please keep this in mind when selecting your shipping destination.
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Can I ship outside India at the online store?
No, we ship to India only.
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Can I bill to an international address at the online store?
Yes you can. We cannot ship to addresses outside India
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Can I purchase gift cards at the online store?
Yes, you may purchase gift cards at the online store.
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Are there any special savings available when you purchase at the online store?
The online store offers Reward points to Rewards Club Members. Please check the rewards Club section for more details. Apart from this Promotional or sale items are available while supplies last. We reserve the right to limit quantities.
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I'm unclear if you've received my online store order. Will you let me know if it's been received?
If you want a confirmation of your order, you must include your e-mail address in the checkout process. Please be sure to type in the full e-mail address. There should be no spaces in the address. GMAIL users: your e-mail address must include "@gmail.com". You should receive an initial e-mail confirmation within five minutes of placing your order. An e-mail with invoice, including items ordered, shipping addresses, and order total will be sent once the payment is realized.
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I have already placed an order. When will I receive it?
The order/shipping status of purchases made be tracked online. Simply go to Order Status and follow the directions. We try to deliver the product as early as possible. Based on you Shipping Address the delivery will happen between 2 to 4 business days from Payment realization. If you have a question about your order, please call our customer service number: 1-860-425-0426
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How do I return or exchange something I purchased from Fisher-Price® Store India?
Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible.To return any items that are damaged or not as per your original order , . Please e-mail us at customerservice@fisher-pricestore.in.All returned items must be accompanied by a copy of the original receipt, a return / exchange authorization number and in unopened, saleable condition. Postage and charges for return of these will not be refunded.Please note that in any case we cannot offer exchanges or refunds on any sale, opened or used products . Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.
All claims for shortages or damages must be reported to customer service on the day of delivery.
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Is the consignment insured?
Yes it is.All products are delivered in specialized packaging designed for e-Commerce operations you can be assured that your items reach you in best condition. But still if there is any damage in transit please contact us at customerservice@fisher-pricestore.in or 1-860-425-0426 .
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How is the packaging of the shipping boxes?
All products are delivered in specialized packaging designed for e-Commerce operations. You can be assured that your items reach you in best condition.
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GiftCard
Where are Fisher-Price Gift Cards accepted?
Fisher-Price Gift Cards may be redeemed online at fisher-pricestore.in or by phone (1-860-425-0426). Fisher-Price Gift Cards may not be used to purchase Fisher-Price products at other retail venues.
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How do I purchase a Fisher-Price Gift Card?
Visit fisher-pricestore.in and click “Gift card” in the menu. Gift Cards may be purchased in minimum of INR 500 and maximum of INR 5000. To order gift cards in other denominations or by phone, please call Customer Service at 1-860-425-0426.
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What are the types of Gift Card?
There are Physical Gift Cards and Virtual Gift Cards. Physical Gift Cards are send to the shipping address you specify within India. Virtual Gift Cards are sent via email to the recipient
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Can I include a personalized message with my purchase of a Fisher-Price gift card?
Yes, you may include a personalized message of up to 90 characters.
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Can I have a Fisher-Price Gift Card gift-wrapped?
Yes, All Physical Gift Cards Purchases are gift wrapped.
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Do I pay shipping and processing fees when I purchase a Fisher-Price India Gift Card?
Yes shipping charges are applicable based on the delivery location for Physical Gift Cards. This is not applicable to Virtual Gift Cards
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What can I buy online with Fisher-Price Gift Cards?
Fisher-Price Gift Cards can be redeemed online at fisher-pricestore.in for any product sold, except towards purchase of other Gift Cards.
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How do I redeem a Gift Card at fisher-pricestore.in?
Shop our site to find the items you wish to purchase and add them to your Shopping Cart. On the Shopping Bag Cart, enter the Gift Card PIN (the twelve-digit number located on the back of your Gift Card). If the total cost of your order exceeds the available balance on your Gift Card, you will be asked to provide an additional form of payment. If the total cost of your order is less than the available balance on your Gift Card, the cost of your order will be deducted from your available balance, with the difference remaining on your Gift Card for future use. Gift Cards are subject to the Fisher-Price Gift Card Terms & Conditions. You may use multiple Fisher-Price Gift Cards for payment.
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When I use a Fisher-Price Gift Card for a purchase, at what point is the value deducted?
The purchase value is immediately deducted from the available Gift Card balance at the time of the purchase
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What is my Fisher-Price Gift Card Number?
Your Gift Card Number is a unique 12-digit number printed on the back of the Gift Card.
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Do all Fisher-Price Gift Cards come with a PIN?
Yes, there is a unique PIN (personal identification number) located on the back of each Fisher-Price Gift Card. For your security, the PIN must be entered to redeem the Gift Card or to check your balance.
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How can I check the balance on my Fisher-Price Gift Card?
You may check your Gift Card balance at any time. Just click on Gift Card -> Balance in the menu and and key in the Gift Card PIN.
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Is there a fee to check the balance on my Fisher-Price Gift Card?
No, there are no fees to check your balance.
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Do Fisher-Price Gift Cards expire?
Yes, Fisher-Price Gift cards are valid for one year.
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Do I need to keep my Gift Card after I've used it?
Yes, even if there is no value left on it, it is important to keep your Gift Card until your order has arrived.
Funds may still remain on your Gift Card for any of the following reasons:
- You do not fully redeem your card.
In any of these cases, you will need the Gift Card PIN to place a new order.
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What can I do if my Gift Card is lost, stolen, or damaged?
Please protect your card like cash. Fisher-Price is not responsible for replacing lost, stolen or damaged cards.
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Is there an easy way to order a large quantity of Fisher-Price Gift Cards?
Yes, to order large quantities of Fisher-Price Gift Cards, please email us at customerservice@fisher-pricestore.in or call Customer Service at 1-860-425-0426. We do not offer volume discounts and reserve the right to limit or refuse orders at any time, for any reason. Orders of multiple gift cards may arrive in separate shipments.
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What are the Gift Cards Terms and Conditions?
- Gift Card is redeemable for merchandise only at www.fisher-pricestore.in
- Gift certificates cannot be used to purchase any other forms of gift certificates
- Gift certificates are not redeemable for cash and cannot be returned for a cash refund
- We are not responsible for replacing lost, stolen or damaged cards. In such cases neither a new card will be issued nor the money be reimbursed in any manner.
- The Gift Card is valid for 1 year from the date of Purchase.
- For balance information or any other queries regarding this card, contact a customerservice@fisher-pricestore.in
- If your order exceeds the amount of your gift certificate, you must pay for the balance with available payment option
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Other
How do I contact Fisher-Price® Store India?
You can reach our friendly staff any of the following ways:
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